Bandwidth and Network Management Policy

Click! Network is designed for typical usage by typical residential and commercial users of broadband internet access services.  Bandwidth on our network is a limited, shared resource among Click! Network’s customers (including commercial, carriers and Click! Network Authorized ISPs/resellers and their customers and end-users) and other users of Click! Network’s broadband internet access service (Users). Activity resulting in excessive or sustained bandwidth consumption may burden the network and such usage may be restricted. By using the network and the service, the User agrees to be bound by this Policy. 

Click! Network strives to provide Users the best experience when using our network and may use tools and techniques to manage its network, deliver the service, and ensure compliance with this Policy and the Acceptable Use Policy. These tools and techniques are dynamic, like the network and its usage, and can and do change frequently. For example, these network management activities may include (i) identifying spam and preventing its delivery to User e-mail accounts, (ii) detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content, (iii) limiting speeds during periods of extended congestion, (iv) requiring an upgrade or purchase of a different Internet service and (v) using other tools or techniques that Click! Network may be required to implement in order to meet its goal of delivering the best broadband Internet experience to all Users.

Users must comply with the current bandwidth, data throughput, file storage and other limitations on the Service. Users must ensure their activity does not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent (in the sole but reasonable judgment of Click! Network) an unusually large burden on the network itself. In addition, users must ensure that their activity does not improperly restrict, inhibit, disrupt, degrade or impede Click! Network’s ability to deliver the Service and monitor the Services, backbone, network nodes, and/or other network services.

Click! Network does not discriminate against or prevent Users of its service from sending and receiving the lawful content of their choice; running lawful applications and using lawful services of their choice; or connecting their choice of legal devices, provided that such applications and services do not harm the network or the provision of broadband Internet access service, facilitate theft of service, or harm other users of the service. Similarly, Click! Network does not impair or degrade particular content, applications, services or non-harmful devices so as to render them effectively unusable, subject to the policies and procedures outlined herein.

The use of certain network management tools and techniques to conserve bandwidth may cause some Users to notice slower Internet performance, such as longer download and upload times or slower responses while surfing the Internet or playing games. The effects of network management typically will be noticeable only for a brief period of time, if at all. The network management tools and techniques employed by Click! Network do not and will not target specific usages or applications (such as peer-to-peer) and instead focus in a content-neutral manner on bandwidth usage in real time, with the goal of providing reasonable and equitable access to the network for all similarly situated customers. In other words, to the extent that the use of network management practices may affect the performance or other characteristics of Internet service, they are designed to affect all similarly situated customers equally.

Excessive use means bandwidth or data usage that is significantly higher than typical usage for which our network is designed. Excessive Users consume so much data that their usage could negatively impact the Service provided to other customers. In order to ensure an optimized Internet experience for all Users, data guidelines have been assigned to all Internet services, and are subject to change.

Internet usage above the designated package cap may incur incremental charges to the User.

DOCSIS 1.1 Residential Services
Package  Package Description Data Guideline per billing cycle
3 Mbps 3Mbps down/256Kbps up 250 GB
10 Mbps 10Mbps down/768Kbps up 250 GB
15 Mbps 15Mbps down/1Mbps up 250 GB
DOCSIS 1.1 Commercial Services
Package  Package Description Data Guideline per billing cycle
3 Mbps 3Mbps down/256Kbps up 250 GB
10 Mbps 10Mbps down/1Mbps up 250 GB
15 Mbps 15Mbps down/2Mbps up 250 GB
DOCSIS 3.0 Residential Services
Package Package Description Data Guideline per billing cycle
6 Mbps 6Mbps down/1Mbps up 300 GB
12Mbps 12Mbps down/2Mbps up 350 GB
20 Mbps 20Mbps down /5Mbps up 400 GB
30 Mbps
30Mbps down /6Mbps up
450 GB
55 Mbps 55Mbps down /8Mbps up 500 GB
100 Mbps 100Mbps down /10Mbps up 600 GB
DOCSIS 3.0 Commercial Services
Package Package Description Data Guideline per billing cycle
6 Mbps 6Mbps down /1Mbps up 300 GB
12Mbps 12Mbps down /2Mbps up 400 GB
20 Mbps 20Mbps down /5Mbps up 500 GB
30 Mbps
30Mbps down /6Mbps up
600 GB
55 Mbps 55Mbps down /10Mbps up 700 GB
100 Mbps 100Mbps down /10Mbps up 800 GB

Click! Network collects data on User traffic pattern usage through the use of traffic management software, and reserves the right to conduct tests to improve network security, to enhance the performance of our network, and to determine whether to make available new service offerings. These technical tests are performed almost continuously and without notice.

Residential services are designed for personal use of the Internet and do not provide the type of security, upstream performance and total downstream throughput capability typically associated with commercial use. You may not run a server in connection with Click! Network’s residential services, nor may you provide network services to others via Click! Network’s  residential services. Examples of prohibited uses include, but are not limited to, running servers for mail (pop3 & smtp), http, https, FTP, IRC, DHCP and multi-user interactive forums.

Commercial services are intended only for business and commercial, non-residential usages.

If Click! Network in its sole but reasonable discretion determines that User has exceeded the Excessive Use threshold or is using the Service in a manner significantly uncharacteristic of a typical User of the service to which User has subscribed (residential or commercial), Click! Network reserves the right to (a) adjust, suspend, limit or terminate Service at any time and without notice; or (b) require the User to upgrade his service level or pay additional fees in accordance with Click! Network’s then-current, applicable rates and charges for such service; or (c) use any technology to be chosen by Click! Network at its sole discretion to limit the user’s service for purposes of conserving bandwidth.