Customers

Parental Controls

Parental Controls allow you to restrict viewing and purchases of TV programming based on your preferences. Set a personalized four-digit PIN and place Locks on selected ratings, channels and titles. You can also hide adult titles from being displayed on-screen.

PINs Setup

Setup and change your Parental Controls PIN and Purchase PINs in PINs Setup. Your Parental Controls PIN allows you to restrict viewing of programs. Your Purchase PIN is used to restrict pay programming purchases (ON Demand Movies, Pay-Per-View and adult movies.)

  • Select Setup from the Main Menu.
  • Select PINs Setup.
  • Follow the prompts to setup, clear or change your PINs.

Parental Controls Setup

Set Locks in the guide or while watching TV. Press the LOCK button or select the "lock" Icon on the Quick Menu or Info screen. Enter your four-digit Parental Controls PIN (see above) and Lock the channel, title or rating using the prompts. You can also set Locks or adjust settings from the Quick Menu or Main Menu, or from the Setup Menu on the Main Menu – select Setup, then Locks Setup. Use the "arrow" buttons to choose and then press OK/Select to confirm each setting.

The Parental Controls features also provide you the opportunity to lock programs and movies by ratings and content. From the Parental Controls button on the Main Menu filter your locks by Movie Rating, TV Rating, TV Content, Channel, Title or Service. Under TV Content, you can lock the level of explicit content based on your viewing preferences for Violence, Language, Sexual Situations and Suggestive Dialogue.

In addition, select Movie Ratings or TV Ratings to block content by rating. The guide will automatically lock that rating and the more restrictive ratings. For example, when you lock PG-13, movies with R, NC-17 and Adult ratings will also be locked.

Parental Controls for On Demand

Parental Control settings include On Demand programming. To block all access to On Demand, select Parental Controls from the Main Menu, then Service Locks.

View Locked Programs

To view programs and channels you have Locked, tune to the program or select it from the listings. Enter your PIN when prompted. 

Bypass or Clear Locks

Temporarily open or clear all Locks for easier viewing. Select Master Locks from the Locks Setup under Setup on the Main Menu screen and change the options from No to Yes.

Restore Locks

Locks may be restored in any of the following ways:

  • Press the LOCK button anytime and enter your four-digit PIN.
  • Select Locks Setup from the Setup Menu, then select YES to turn Locks back on.
  • Turn the set-top box off and back on.

Tip: A Lock Indicator appears in the Instant Information to indicate a program has been locked. To Unlock, press the LOCK button and enter your four-digit PIN.