Customers

New Billing Statement

Introducing your New and Improved Billing Statement

As of March, 2013, your monthly Click! Cable TV billing statement appears in a new, easily-readable format. Our new statement contains all the billing information you expect, and more. 

Your normal statement bills for one month of service at a time. This first new statement
may have a different number of days billing and be slightly lower or higher than usual. We are not changing your price, just moving you into your new billing period. Your due date should not change and, next month, your statement will go back to one month of service.

Click here to see how to read your new bill.

How do you pay our bill?

Your new billing statement also has a new account number, which is six (6) digits and is
located on the top-right of your statement. Depending on how you pay our bill, you may
need to make a few changes. Here is what to do:

If you use our web site to manage your account
Connect to our new billing website by clicking  on "MY ACCOUNT" (top of every page.) Statements issued prior to February, 2013 will no longer be available on-line, but all future statements will. You can still set up automatic payments, stop your paper bill and make other service changes to your account online.

If you want to manage your account online, you will need to register, which requires your new account number, billing phone number and the last 4 digits of your social security number (ID number.)

If you pay our bill through your bank bill-payer service
You will need to set up payment using a different payee and your new account number, located at top right of the statement.

Look for our new billing address:
Click! Network – City Treasurer
PO Box 11625
Tacoma, WA 98411-6625

If you pay our bill at a Pay Box
The Pay Box is not accepting Click! bill payments at this time. We plan to have that service restored soon.

If you have auto-payment set up with Click!
Your payment will be processed normally, you don’t need to make any changes.

If you pay over the phone with a customer service representative
Look  for new options with our phone system coming soon. You will be able to use automated services to make payments, anytime of the day or night and more. 

Have questions? Please call us at 253-502-8900