About Us

Billing Policy

Click! Network bills for cable television services in advance.  Prepayment for the first month of cable services and installation charges is required prior to installation. The first month’s bill is prorated, slightly more or less, depending on your assigned bill cycle. Thereafter, a monthly bill will be produced and mailed to you at the mailing address indicated on your account, listing charges for the following month’s services.  You have at least 20 days from the date the bill is produced before the payment is due.  Payments not received within 10 days after the due date will be considered delinquent and subject to late payment fees and service disconnection. Partial month charges will be included on your bill if you add or change services between billing dates

You agree to pay us monthly by the payment due date as shown on your bill and for any administrative fees due to late payments or other charges due us. You agree to pay all federal, state, local, and user taxes, franchise fees and other charges, if any, which we may now or in the future be legally allowed to assess you. Billing rates are subject to periodic adjustment as permitted by franchise agreements and federal law.

Customers may pay for multiple months of service in advance if that is more convenient. However, no discounts are generally given for advance payment. If changes in rates occur after advance payments are made, customers are responsible for any adjusted rates as of the applicable rate change effective date.

To ensure your account is properly credited, mail your check or money order along with the remittance stub to the address printed on your bill. Please write your account number and service address on your check or money order and allow 5-7 days for processing. DO NOT MAIL CASH. To ensure prompt attention, please write your inquiries or requests on a separate piece of paper rather than on the bill itself. Payments received after the due date are subject to a late charge, pursuant to the above policy. In addition, service may be disconnected and collection proceedings initiated if the account is past due.

Payment for Service

Your cable television bill is separate from your regular City of Tacoma utility bill and must be paid separately. Your billing statement will show the total amount due and the payment due date. When you sign up for cable television service, you agree to pay us monthly by the payment due date for all charges due us, including late fees or returned check fees. You also agree to pay all taxes, franchise fees, and any other charges that are now or may in the future be assessed on the services you receive from us. We encourage you to call our Customer Care Office, 502-8900, any time you have billing questions or any other concerns about your service.

Click! offers a variety of options to pay your cable bill.

Mail:

Make checks payable to: City Treasurer.

As of March, 2013, mail payments to our new billing address:

City Treasurer
P.O. Box 11625
Tacoma, WA 98411-6625

A return envelope is included with your bill for your convenience. 

In Person:

Stop by our lobby in the TPU Administration Building located at 3628 S. 35th St. in Tacoma and pay by cash, check, credit card or money order. Our Customer Care lobby is open from 8:00 a.m. to 5:30 p.m., Monday through Friday, and from 9:00 a.m. to 2:00 p.m. on Saturdays.

Automated Phone Services:

Your payment by debit or credit card is posted immediately. To use this service, you need the phone number on the account and a PIN, which is most likely the last 4 digits of the account holder's social security number.

Online:

Go to "MY ACCOUNT" at the top of our website.

Pay Your Bill Online

Save time by paying your bill anytime, anywhere. Plus, view past statements, check your balance and more. Use your Visa/MC credit or debit card.

Paperless Billing

Sign up for ebilling and receive your bill electronically instead of through the mail and help save the environment. No stamps or envelopes to buy and no paper waste. 

Automatic Payments:

Have your payments debited or credited automatically each month through your bank account. No worries about mailing payments or late fees.

Drop box

You can pay by check or money order at one of our drop boxes outside the main building. There's a drive-up drop box in the parking lot across from the main building and walk-up drop boxes at the front and west entrances. Those payments will be processed the next business day.

Tacoma Public Utilities
3628 S. 35th St.
Tacoma, WA 98409

Pay Box

Use cash, Visa or MasterCard to pay your utility bill at one of our 12 Pay Box locations. Find Pay Boxes at select Safeway stores throughout Pierce County and at the Tacoma Public utilities administration building. Some Pay Box locations are open 24 hours a day, seven days a week; all offer English and Spanish prompts.  See locations here.

Service and Rate Changes:

We reserve the right to change our services and equipment and our prices and fees at any time. We also reserve the right to rearrange, delete, add to or change the services provided on our cable service. In accordance with federal and local regulations, we will notify you in advance of the change and inform you of the effective date.

Late Fee:

A late fee of $6.99 will be applied to accounts 10 days past the original due date. This fee is subject to change.  For further reference, see The Tacoma Municipal Code (TMC) Chapter 12, Section 13.

Discontinuing Service

You may cancel your service at any time by calling or writing to us.  If you have a service contract in place, the terms of the contract prevail. Please do not write disconnect requests directly on your bill. Please notify us when you need to discontinue your service. We can let you know your final charges, which you can pay immediately, or we can issue a final bill to you at the next billing date. You must return any set-top receivers or remote controls to Click! Network. Failure to do so will result in additional charges for the equipment. We reserve the right to terminate your service if you fail to pay your bill when it is due. Unpaid, disconnected accounts are forwarded to a collection agency and fees will apply. You may not assign or transfer your service without our written consent. A fee may apply.

Refund Policy:

Refunds of $5.00 or more are automatically issued, typically within 30 days of service disconnection. Credit balances less than $1.00 will not be refunded. To request a refund check, contact customer service at 253-502-8900.

Delinquent Accounts:

Customers who have delinquent accounts may be required to bring their accounts up to date before ordering additional cable television services. If your service is disconnected because you have not paid your bill by the due date, we require a $50 deposit and may require you to pay all past due charges, a reconnect fee, and a minimum of one month's service charges before we reconnect your service. If you choose not to reconnect your cable television service, you must return or make arrangements to return any receivers or remote controls to Click! Network.

Returned Check Policy:

An effort will be made to contact the writer of a returned check to secure payment. If payment has not been made and the account is delinquent, the account will be disconnected and a re-connection fee will apply. Payment must be made in cash or connection will be made when the check clears the bank. The return item fee of $20 is subject to change and we will notify you in advance of the change and inform you of the effective date. For further reference, see The Tacoma Municipal Code (TMC) Chapter 12, Section 13.