Prepayment for the first month of cable services and installation charges is required prior to installation. The first month’s bill is prorated, slightly more or less, depending on your assigned bill cycle.
Billing disputes must be brought to our attention within 30 days of receipt of statement. Disputed portions will not need to be paid until resolution is reached. All other service portions must be paid by due date. Any technical issues with your service must be reported within 72 hours of occurrence in order to repair service and adjust billing accordingly.
Payment for Service
Your cable television bill is separate from your regular City of Tacoma utility bill and must be paid separately. Make checks payable to: City Treasurer.
Your billing statement will show the total amount due and the payment due date. When you sign up for cable television service, you agree to pay us monthly by the payment due date for all charges due us, including late fees or returned check fees. You also agree to pay all taxes, franchise fees, and any other charges that are now or may in the future be assessed on the services you receive from us.
As of March, 2013, mail payments to our new billing address:
P.O. Box 11625
Tacoma, WA 98411-6625
A return envelope is included with your bill for your convenience.
If you prefer, you can pay in person at the Customer Care Office on the main floor of the Tacoma Public Utilities Administration Building, South 35th Street and Union Avenue.
Customers also have the option to manage their account online. You can pay your bill, view your statement, update your account information and more. Click on "My Account" at the top of any page.
Customers who have delinquent accounts may be required to bring their accounts up to date before ordering additional cable television services. If your service is disconnected because you have not paid your bill by the due date, we require a $50 deposit and may require you to pay all past due charges, a reconnect fee, and a minimum of one month's service charges before we reconnect your service. If you choose not to reconnect your cable television service, you must return or make arrangements to return any receivers or remote controls to Click! Network.
We encourage you to call our Customer Care Office, 502-8900, any time you have billing questions or any other concerns about your service.
Please notify us when you need to discontinue your service. We can let you know your final charges, which you can pay immediately, or we can issue a final bill to you at the next billing date. You must return any set-top receivers or remote controls to Click! Network. Failure to do so will result in additional charges for the equipment.