How do I subscribe to Click! services?

You can contact us by e-mail at customercare@click-network.com and a representative will call you back or you can call us at 502-8900.

How does Click! Cable TV compare to other cable TV services?

With Click! Cable TV, you get more for less. More new channels. More HDTV programming. More FREE On-Demand shows. And unlike some of the other guys, we do our best not to raise prices each time the seasons change. You'll also find Click! Cable TV offers more than 260 channels and a premiere digital music service, and includes digital receivers in many levels of our service, so that there are no hidden fees in your monthly billing.

What’s more, Click! Cable TV is local, which means when you call us, you talk to someone right here, not on the other side of the country. A Click! Customer Care representative can help you compare services and recommend value-priced packages to meet your needs. Call us at 502-8900 for more information.

Can we use wiring already in our house or apartment?

Click! prefers to wire with our own high-quality wiring, which ensures you receive a high-quality picture. There may be situations where the current wiring meets our quality standards. We will look at locations on a case-by-case basis and work with each customer.

Where can I get Click! services?

Click! is available throughout Tacoma, University Place, Fife, Fircrest, Browns Point, Dash Point, Fife Heights, parts of Pierce County and neighborhoods in Lakewood served by Tacoma Power. Our plans include building our network in Pierce County through 2010. If you would like to find out if services are coming to your neighborhood, contact our customer care office at 502-8900.

If I want cable TV and live in an apartment complex, how do I get Click! service?

In order to provide service in most apartment complexes, Click! must have an agreement with the manager or owner of the property. Talk with your apartment manager or call us at 502-8900 and we will contact your complex owner or manager on your behalf.

How can customers request a channel that may not be available on your channel lineup?

Click! programming is based on market research with area residents and may depend on the availability of certain programming. We keep track of customer requests for additional channels. If there is enough demand for a particular channel, we will look at the possibility of adding that channel to our lineup. Click! selects the cable TV programming to meet the diverse needs of our customers. If there’s something you’d like to see that we don’t currently offer, click here to let us know.

Is a digital receiver required for each television?

Customers can receive some channels without a digital receiver if the television or VCR is a cable-ready set. Customers must have a receiver to receive free video-on-demand, the interactive program guide, digital music, pay-per-view movies and events, and premium services.

What is DTV?

Digital television (DTV) is a new type of broadcasting technology that will transform television. Because DTV is delivered digitally, it allows for the delivery of a signal virtually free of interference.

What is HDTV?

HDTV is a type of digital television service. HDTV provides a very high resolution combined with Dolby digital surround sound. The higher resolution displays up to ten times more image detail than standard TV. Many HDTV screens are wider than they are tall, providing a panoramic view, similar to theatre screens. This allows you to see movies as they were filmed, without resizing to fit your screen. There are also HDTV-capable sets that look like regular TVs, but provide HD format in a letterbox presentation (with black bars on the top and bottom of the TV image).

What is the difference between analog, digital, and HDTV?

Analog: Standard picture and sound quality up to 79 channels.

Digital: DVD picture and sound quality. More than 151 channels.

HDTV: Ten times better resolution/image detail than analog. Click! currently offers 19 channels and will continue to add them as they become available.

What are the HD formats and how do they differ?

There are two high definition formats: 720p and 1080i.

• The 720p format makes a picture with 720 vertical lines each with 1280 pixels horizontally, so it has a resolution of 1280 x 720. 720p uses progressive scanning, like computers, which sends a complete picture 60 times per second; it provides the smoothest possible motion resolution, but it does not have as much resolution as 1080i.
• The 1080i format makes pictures with 1080 vertical lines, each with 1920 pixels horizontally, so it has a resolution of 1920 x1080. 1080i uses interlaced scanning, like traditional TV, which alternates sending odd lines and even lines and thus sends a complete picture 30 times per second; it provides the highest resolution, producing a sharper picture when the image is "still" or has little motion.

When purchasing an HDTV, be sure it is capable of "up-converting" or "down-converting," enabling you to view all transmitted signals.

What equipment do I need to get HDTV?

You must have an HDTV set. You will also need component video (RGB) cables or a DVI connection cable and audio cables; the type of television determines which cables you will need. Click! Network's HD receiver is compatible with either option. In addition, you need Click! Network's high-definition receiver. HDMI cables are available for our HD/digital video recorders.

What HD receiver is Click! Network using?

Click! Network is using Motorola's 6200 series receivers.

If I already have a high-definition television, do I still need Click! Network's HD receiver?

Yes, our HD receiver is needed to deliver the HD channels. You can swap out your current set-top box or receiver for our HD receiver for a minimal monthly charge.

If I get Click Network's HD receiver, can I watch HD programs on my regular TV?

No, you must have a high-definition television or HD-capable television.

Does Click! Network's on-screen guide include the HD channels?

Yes, our guide is set up with a special HD category to help you quickly find the programs offered in high definition.

Will the parental control codes and purchase passwords I set for my regular cable channels work for On Demand programming as well?

Yes. You can use the parental control codes and purchase passwords to restrict the viewing of certain programming by rating or by program title and prevent unauthorized movie orders. Once restricted, the program or service can be accessed only by entering the parental control code and/or purchase passwords you have selected.

Can I get On Demand if I don’t have Click! Cable TV service or digital service?

On Demand is available to Click! Network customers and requires good credit history with Click! Network to receive the service. A digital receiver is required. Call 502-8900 now to get On Demand.

Do I have to pay to get On Demand from Click! Cable TV?

No. Click! offers hundreds of hours of free programming from a variety of programmers, including PBS Kids Sprout, Food Network, The Speed Channel, and many more. You can select from a variety of movies, special events, sporting events, adult programming, and subscription services. Movies start as low as $2.99. Events and specialty programming prices vary.

Why is some programming in the On Demand section free?

In order to make our customers comfortable with the new technology and give them a chance to experience On Demand, Click! Network has provided a menu of free programming. The free programming allows you to experience On Demand risk-free. We know you will enjoy the experience of viewing movies with On Demand.

How will I be billed for On Demand movies and events?

Your On Demand movie and event purchases will be conveniently included on your monthly Click! Network cable bill.

How often does the library of On Demand titles change?

New titles appear every week.

Why aren’t there more recent titles available with On Demand?

Click! Network can only provide movies that have been licensed for distribution via On Demand. The movie studios adhere to a distribution schedule that includes guidelines for theater release, video store release, in-home pay-per-view, and now On Demand. As On Demand viewing of movies becomes more popular, we anticipate studios making their movies available earlier.

Can I get On Demand from a satellite provider?

No, the specific technology that makes On Demand possible is not compatible with satellite technology. Some satellite video providers offer services they like to call “On Demand,” but they generally don’t deliver the full range of choice and control available through Click! On Demand.

How do I get DVR?

Simply call Click! Customer Care at 502-8900. We’ll walk you through the options and then schedule a technician to come out to install the box and ensure it is hooked up correctly.

Do I have to buy the digital video recorder equipment?

No, you do not have to purchase any equipment. You will be billed monthly for the rental of the equipment.

Do I have to have digital cable to get DVR?

No, you can have any level of service.

I have a home theatre system. Can I record a program in Dolby Digital 5.1?

Yes. If the program is being broadcast in Digital Audio, the DVR will record the digital audio portion. A Dolby Digital indicator will appear on the Flip Bar for programs broadcast in Dolby audio.

Can I receive and record programs in high-definition with my DVR?

Yes, as long as the DVR is connected to an HDTV you can watch HDTV programming as well as record it on your DVR.

What is the picture quality of recorded programs?

The DVR records programs in the same quality they are broadcast. For example, programs broadcast in HDTV format are recorded in HDTV quality (if your DVR is connected to an HDTV.) Broadcast quality may vary.

Can I record digital music?

Yes, you can record and playback digital music. However, currently the playback controls (Pause, FF, and REW) are not functional for recorded music.

Can I record PPV programs?

Yes, PPV programs can be recorded like any other program.

How many recordings can I schedule for the future?

There is no limit to the number of recordings you can schedule as long as you do not schedule more than one program to record at the same time and as long as you have available recording space.

What if the program I want to record runs over its scheduled airtime such as when a football game goes into overtime? How can I make sure I record everything?

Change the record options for the program. Just adjust the start and end times for the recording to make sure everything gets recorded.

Can I watch a program while I'm recording?

You can watch a previously recorded program when you are recording a live program. If you are recording a live show, changing channels will stop the recording, unless you have a dual tuner. You will see a screen confirming that you want to change the channel and stop the recording. A dual tuner will allow you to record up to two programs while still watching a previously recorded program.

Can I watch a show I am recording before recording is completed?

Yes. You can either watch it in "real time" as it is being recorded, rewind the program you are currently recording and watch it from the beginning while the recording continues or you may access the program through My Recordings, in the DVR main menu to start it from the beginning.

Can I make a VHS tape of a recorded program?

Yes, as you are watching a program you have recorded on your DVR, you can record it to a tape.

Can I set up my DVR to record every episode of a specific program title?

Your DVR will allow you to schedule a series recording that allows you to select First Run Only, All Episodes or First Run and Repeats. You also have the option to select all channels, for programs that run on multiple channels at different times.

Can I schedule a recording for two shows airing at the same time?

If you have our dual tuner, you can record two programs simultaneously. If you have a single tuner, you can record one program at a time. If you try to schedule a recording at the same time as you have scheduled another one, you will see a Scheduling Conflict message that gives you the opportunity to change your recording options.

Can I increase the Rewind and Fast Forward speed?

Yes, your DVR will control rewind and fast-forward at four speeds. Just press the REW or FF buttons up to four times. The on-screen indicator will indicate what speed you are controlling playback.

Can I set the DVR to skip commercials as it is recording?

No. You can only fast-forward through commercials if you are watching a previously recorded program.

Can I “bookmark” a program I have recorded?

Yes. When you stop playback of a recorded program, it is still saved in My Recordings. To go back and resume play, select the program and you can either play from where you left off or restart the program from the beginning using the Action Icons from the program information screen.

On occasion, a recording starts a minute or two after the program has begun. Why?

The DVR timer is synchronized with the program guide. If a broadcaster starts the program a minute earlier than the program guide’s schedule time, the DVR will miss that first minute. You can program the DVR to start early by adjusting your Recording Options.

Only part of my program recorded. Why?

If the beginning of the program did not record, you may have turned to it after the program began. If the end of the program did not record, the DVR may have reached its storage capacity before it was able to record the entire program.

Do parental controls work with DVR?

Yes. Parental controls restrict viewing or recorded programs. If you schedule a recording for a program you have locked, the program will be recorded. However, audio is muted and no video will appear while the program is recording. A restricted notice will appear allowing you to enter your PIN to view the program during recording. Once the program is recorded, you can access it from your list of recorded programs; just enter your PIN to view it.

How many hours of programming can I store on my DVR?

Programming storage varies depending on the receiver you have. On average, your DVR can record up to 60 hours of digital programming or up to 8 hours of HD programming.

How long can I keep My Recordings?

You can keep than as long as you want. Just remember, the recording space is limited, so you many need to delete some recorded programs from time to time in order to make room for new ones.

How will I know when I am about out of recording space?

A message will appear on-screen advising you when recording space is low (80% full) or full. Note that if you are recording a program and run out of recording space, the recording will stop. You can always see how much recording space is available in My Recordings. You have the option to manually delete recordings or set your DVR to automatically delete recorded programs when space is needed.

Does the DVR automatically delete programs when the record space is full?

The DVR will automatically delete programs if you tell it to by marking the programs to be deleted when space is needed. When the record space is full the oldest recordings will be deleted first. If you do not want the DVR to automatically delete certain recordings, you can mark them so that they are only deleted by you.

How long can I pause live TV?

You can pause up to two hours of standard TV programming; less with HD programming.

How far back can I rewind live TV?

You can rewind up to two hours of standard TV programming as long as you have not changed the channel.

Can I use Instant Replay?

Yes. If your remote control is equipped with a Replay button, press it to instantly replay the last 15 seconds of the program. If there is no Replay button, use the Page Down button on your remote.

If I am watching a program-in-progress and want to record it, can I record from the beginning?

No. Currently, the DVR begins recording at the point in the program you pressed REC.

How can I catch up to the live point of a program after I've paused it?

Press the LIVE button (if available) or the Arrow Down button on the remote. Or you can fast-forward to the point of live programming. The on-screen indicator will display “LIVE.”

What should I do if I don't get a picture?

• Make sure your TV is tuned to channel 3.
• If applicable, make sure the receiver is turned on.
• If using a TV remote, see if the remote will turn off TV. If so, push “03”.
• Check other channels to compare reception.
• Check and tighten, if necessary, all connectors leading to your TV and receiver.

What should I do if I get a picture but no sound?

• Press MUTE on your remote control.
• Turn the volume on the TV to a normal listening level.
• Check to make sure the TV is set to stereo or mono and not SAP.
• Turn off SAP using the TV’s original remote.

What do I do if my picture leans side to side or if I have a rolling picture?

• Try adjusting the “horizontal hold” on your TV.
• Adjust the “vertical hold” on your TV set.

What if I forget my parental control lock-out or purchase codes?

Call Click! Customer Care at 502-8900 and we will help you set up new codes.

If the power goes out, will I need to reset my parental control and purchase codes?

No. These codes are maintained in the Click! receiver.

If the power goes out, will I lose the programming information in the Interactive Guide?

Yes. You will lose information on the guide temporarily; the receiver will reload the program information automatically. You will see current day listings appear within the first hour. It can take up to 6 hours for the information to load for programs out past a week.

How do I get out of a screen I am stuck in?

Simply press the EXIT button on your Click! remote control to exit any page you would like to leave.

My remote control doesn't work. What should I check?

• Push the cable button on the remote and make sure the red light is on; if not, the batteries need to be replaced.
• Make sure your batteries are good in your remote control.
• Make sure the batteries are properly installed.
• Make sure there is no obstruction preventing the remote control’s signal from reaching the receiver

Why am I getting sound out of only one speaker?

• Check for a loose connection; it might be a screw or fitting or a red and white push-on connection.
• Check the back of your TV, speakers, and receiver to make sure all cables are connected properly.

I can't record with my VCR.

• Make sure connections are hooked up properly.
• Make sure your VCR is on channel 3 or 03 when recording in conjunction with a digital receiver.
• If you do not have a digital video recorder, set up recordings for favorite times through the Info Bar or guide in order to have the box turn to the channel to be recorded.